British Telecommunications Plc provides communication services worldwide, and one of the world's leading communications services companies. We serve the needs of customers in the UK and in 180 countries worldwide. Our main activities are the provision of fixed-line services, broadband, mobile and TV products and services as well as networked IT services.

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Stereotypes, attitudes and behaviours
We will work across the organisation to remove bias and enable a culture where disability is no barrier to a successful career.

Timeframe and/or implementation plan:We will deliver our flagship programme Inclusion is Personal to top 700 leaders by 2020

Theme: Eliminate Stigma and Discrimination
Year: 2018

Additional resources and implementation
We will provide an inclusion toolkit for all managers and ensure unconscious bias training is available to all employees.

Timeframe and/or implementation plan: Implementing in 2018/19

Theme: Inclusive Education
Year: 2018

Reasonable accomodation in the workplace and training institutions
Continue our work on disability passports and educate managers on how to create a work space which takes into account individual needs

Timeframe and/or implementation plan: Ongoing          

Theme: Routes to Economic Empowerment
Year: 2018

New programmes or services
We are working with our products and services team to ensure we develop products which are inclusive and meet the needs of our customers with impairments

Timeframe and/or implementation plan: Ongoing

Theme: Harnessing Technology and Innovation
Year: 2018

We are working closely with our data protection team on encouraging declaration regarding our disabled workforce and will continue to provide an environment where everyone feels ‘safe’ to declare 

Timeframe and/or implementation plan: Ongoing

Theme: Data Disaggregation
Year: 2018

We remain committed to be a disability confident employer and encourage others and our supply base to sign up.

Theme: Other
Year: 2018